Shipping

US domestic shipping

Thank you for choosing REBEL GOAT! Our commitment to sustainability and quality means that each order is handmade with care. Please review our shipping policy to understand how and when your order will be shipped.

1. Order Processing:

  • Handmade Production: Each item is crafted after your payment is verified. This ensures no fabric is wasted and allows us to produce in small, sustainable batches.

  • Processing Time: Orders are typically completed and ready to ship within 2-3 weeks from the processing date. While most orders ship sooner, this timeframe is an estimate to account for our meticulous handmade process.

2. Shipping Notification:

  • Email Confirmation: Once your order has been shipped, you will receive an email containing the shipping details and tracking information. Please keep an eye on your inbox for this notification.

3. Delivery Information:

  • Accurate Information: To ensure proper delivery within the estimated timeframe, please verify that all customer information, including the shipping address, is accurate when placing your order. Incorrect information may lead to delays or misdelivery.

4. Additional Notes:

  • Estimated Delivery: While we strive to meet our estimated shipping times, please note that unexpected delays can occur due to factors beyond our control. Rest assured, we are committed to delivering your order as quickly as possible.

  • Customer Support: If you have any questions or concerns about your order or shipping status, please contact our customer service team at therebelliousgoat@gmail.com.

Thank you for your patience and understanding as we create your unique, handmade garment. We appreciate your support for sustainable fashion and our mission to reduce waste.

RETURNS

We are dedicated to providing high-quality, sustainable fashion that aligns with our values of circularity and environmental responsibility. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 21-day return and exchange policy.

1. Eligibility for Returns and Exchanges:

  • Time Frame: Items must be returned or exchanged within 21 days of the delivery date.

  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse returns that do not meet these criteria.

2. Return Process:

  • Initiate Return: Contact our customer service team at therebelliousgoat@gmail.com to initiate a return. Please provide your order number and reason for the return.

  • Return Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping service to ensure your return is received.

  • Refunds: Once your return is received and inspected, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to appear in your account.

3. Exchange Process:

  • Initiate Exchange: Contact our customer service team at [Your Contact Information] to initiate an exchange. Please provide your order number and details of the item you wish to exchange.

  • Availability: Exchanges are subject to product availability. If the desired item is unavailable, you may choose to receive a refund or store credit.

  • Shipping for Exchanges: We cover the shipping costs for the first exchange. Subsequent exchanges may incur additional shipping fees.

4. Non-Returnable Items:

  • Final Sale Items: Items marked as "Final Sale" are not eligible for return or exchange.

  • Customized Products: Customized or personalized items are not eligible for return or exchange unless they are defective or incorrect.

5. Circularity Commitment:

  • Sustainability Efforts: As a sustainable brand, we encourage customers to consider exchanges over returns to reduce waste. Returned items are carefully inspected and, when possible, reintroduced into our circular fashion system.

6. Contact Us: If you have any questions or need assistance with your return or exchange, please contact our customer service team at [Your Contact Information]. We are here to help and ensure you have a positive experience with [Your Brand Name].

Thank you for supporting sustainable fashion and helping us promote a circular economy. We appreciate your business and your commitment to environmental responsibility.